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Manager 3, Regional Operations Support

Company: Sodexo
Location: Conroe
Posted on: May 5, 2022

Job Description:

Unit Description:You are a customer service enthusiast. Knowing you've achieved great customer/patient-satisfaction means everything to you. It does for us, too.
Sodexo has an immediate opening for a full-time Regional Operations Support Manager 3 (ROSI) to provide regional Food and Nutrition Services support in a 17 hospital system for the Houston Area. This position will last up to 18 months and will provide an opportunity to train and highlight your skills working with multiple directors/general managers and reports directly to the General Manager. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.
While in this full-time role, you are encouraged to apply to permanent positions at any Sodexo location.
We are looking for candidates who will:

  • have oversight of day-to-day operations;
  • deliver high quality food service;
  • achieve company and client financial targets and goals;
  • develop and maintain client and customer relationships;
  • develop strategic plans;
  • create a positive environment; and
  • ensure Sodexo Standards are met.The ideal candidate:
    • has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
    • has culinary production experience and a strong background in safety and sanitation compliance;
    • has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
    • can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and
    • can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and The Market Connection (TMC), and is proficient in computer skills and report management experience.At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo's Benefits.
      Not the job for you?
      We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.
      Employees in Healthcare and Seniors are required to be fully vaccinated as a term and condition of employment at Sodexo no later than February 28, 2022, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.
      After February 28, you must be fully vaccinated before you can start work. Fully vaccinated by February 28 means:
      • Obtain the first dose of a two-dose vaccine no later than January 27, 2022; and the second dose no later than February 28, 2022; or
      • Obtain one dose of a single-dose vaccine no later than January 27, 2022Position Summary:The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.
        Primary Responsibilities:
        Client / Customer Service - 20%
        • Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
        • Effectively partners with client and Sodexo stakeholders to drive successful outcomes.
        • Complies with all client policies and procedures.
          Operational Excellence - 20%
          • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
          • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
          • Creates a continuous quality improvement culture that drives operational efficiencies.
          • Drives change and creates a culture where change is embraced and operationalized.
          • Brings innovation to client organization through deployment of Sodexo programs and brand.
          • Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.
            Analysis & Decision Making - 20%
            • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
            • Accountable for effective utilization of labor resources.
            • Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.
            • Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
            • Effective risk management by ensuring consistent regulatory and legal compliance.
            • Compliance with supply chain management requirements.
            • Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.
            • Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
            • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
            • Effectively delegates operational responsibilities to appropriate individuals / positions.
              Safety - 20%
              • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
              • Behaviors include: Working as a team for safety
              • Communicating Effectively for Safety
              • Managing Safety Risks
              • Optimizing Human and Environmental Factors
              • Recognizing, respond and reporting incidents
              • Adherence to all operational safety practices and protocols
              • Drives a safety culture throughout the team.Talent - 20%
                • Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
                • Creates a culture of continuous learning and development for self and those within the unit assigned.
                • Develops rigorous plans to continually enhance employee engagement and recognition
                  Qualifications & Requirements:Basic Education Requirement - Bachelor's degree in a relevant field or equivalent work experienceBasic Management Experience - 3 yearsBasic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;
                  Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Conroe , Manager 3, Regional Operations Support, Executive , Conroe, Texas

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