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Product Manager, eCommerce

Company: Conn's HomePlus
Location: Conroe
Posted on: May 9, 2022

Job Description:

Overview

Job Description

As the Product Manager of eCommerce you will own one of the following products: Credit, Mobile Apps, POS / Store Systems or SEO / MarTec. You will develop and own the product features, enhancements, roadmap and generate your own ideas for new capabilities and expansion opportunities while ensuring we continue to raise the bar for our customers. You must be obsessed with the customer: to understand customers' pain points, gather feedback and translate into product requirements, prioritize feature implementations, and the overall experience for the end users (including internal & external users and as well as senior leadership).

Key Duties & Responsibilities: The Product Manager's responsibilities include, but are not limited to:
Develop a deep understanding of our customer as well as internal business strategy / goals.
Prioritize and drive backlog and feature launches for your Product area with your engineering team.
Join forces with other teams to conceptualize, test, and build engaging experiences that meet core customer needs. Use data analytics, and tools like design thinking to recognize customer problems and produce end-to-end experiences that lower customer cognitive load in taking the next step.
Own and report on business KPIs related to ecommerce upper funnel.
Conduct competitive analysis and report back to the team on impactful findings.
Form hypotheses conduct A/B tests and experiments to improve customer experience and business outcomes.
Run scrum team, provide clear requirements in form of user stories and planning artifacts that guide the prioritization and resource alignment for work. This includes our 3rd party partners. Work with partners to clearly communicate and evangelize vision, plans, and business results.

Required Experience
A Bachelor's degree and a minimum of 5 years proven experience as a product manager developing and launching ecommerce and digital products in a fast-paced environment.
Experience with delivering capabilities like buy online pickup in store and same day delivery is desired.
1+ years of experience leading diverse teams of product analysts in cross-functional environments.
Excellent product sense and UX design experience, with deep empathy for our customers.
Strong understanding of ecommerce KPIs, how they are measured and influenced.
Knowledge of web development technologies and APIs.
Proficient in Agile development methodologies and has served in the Product Owner role in Agile teams.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom. Self-starter and results-oriented, able to work under minimal mentorship. Intellectual curiosity and desire to learn new things, techniques and technologies.
Excellent organizational, prioritization and communication skills, with a high level of attention to detail.

Preferred Experience
Experience in Cart, Checkout, Credit or Recommendations is desired.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom. Self-starter and results-oriented, able to work under minimal mentorship. Intellectual curiosity and desire to learn new things, techniques and technologies.
Excellent organizational, prioritization and communication skills, with a high level of attention to detail.

Skills & Abilities
Passion for understanding customer needs and pairing with data and great design to elegantly solve problems. Shown success being responsible for the product roadmap of significant customer-facing features and releasing via formation of hypotheses and experimentation.

Conn's HomePlus is an equal opportunity employer.

Keywords: Conn's HomePlus, Conroe , Product Manager, eCommerce, Executive , Conroe, Texas

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