General Manager
Company: Pizza Hut
Location: Conroe
Posted on: January 27, 2023
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Job Description:
The General Manager (GM) is primarily responsible, for all
operational and financial aspects of their restaurant operations.
It is the primary responsibility of the GM to achieve financial and
operational results through leadership and direction of management
teams and hourly employees (HE). It will be from this structure all
monthly, quarterly, and yearly business objectives are consistently
achieved.RequirementsPeople DevelopmentPeople are the highest
priority of General Managers. The ongoing development of each
manager is what creates the environment for success in the areas of
HQSC, growth, and financial results. This works with the management
team helping to select and develop qualified managers and hourly
employees to assemble each unit's team. This is the only long term
growth and success can be achieved and maintained.Demonstrate
superior credibility as a role model through leadership,
communication, coaching, influencing, and integrity.Builds
effective teams by participating in the selection and training of
new managers and employees. \tuse the hiring zone and the interview
questions for potential hires \tuse the learning zone and hands on
training to train new employees \tall employees have completed all
learning zone modules for their positionClearly sets expectations
and direction through weekly manager meeting and quarterly customer
mania training \tone training session per quarter and employees
sign off and turned in with weekly folder \tmanager meeting done
weekly following meeting templateCommunicate job performance
through semiannual manager performance reviews, along with the Area
Coach (AC). \tdo performance appraisals on HE semiannually \tdo
performance appraisal on yourself semiannuallyWorks with AC, HE and
management teams to set goals and action plans to improve
operational and financial performance. \tset quarterly goals for
store performance \tset quarterly goals for management staffEnsures
a positive and healthy work environment for all managers and
employees. \tweekly, monthly, or quarterly contests \tuse champs to
reward and recognizeQuality, Service, and CleanlinessWorks with
managers and HE weekly to improve the level of food quality,
service, and cleanliness in each unit by conducting monthly HQSC.
\tdaily extras done and checked off for FOH and BOH list needs to
be checked off weekly \tself HQSC done periodicallyWorks with AC
and management teams to create specific and measurable action plans
to improve HQSC and mystery call scores. \tgo over HQSC standards
and deviations with crew \tgo over mystery call expectations with
crewProvides feedback and follows up with AC, management teams, and
HE regarding the execution of the mystery call.Clearly communicates
issues to maximize the HQSC results and follows up with AC,
management teams, and HE to get desired results (min 80)Identify
areas of focus and determine the priority of items to be
accomplished within coach's area.Provide clear communication and
direct implementation on new programs and procedures in area.Sales
GrowthVerifies staffing levels in unit to ensure proper staffing to
maximize sales on each and every shift.Works with AC, management
teams, HE to increase guest counts by attracting new guest and
encouraging increased frequency through superior execution of HQSC
standards. \thold quarterly events for community involvement and
raise community awareness \tdo five business to business packs per
weekParticipates in the recruitment and training of each member of
management and HE teams to communicate the philosophy of building
sales.Financial ResultsWorks with AC to create monthly, quarterly,
and yearly financial goals.Monitors control issues within each unit
to verify consistent results against all financial control
procedures. \tuse SUS to forecast, schedule, post receipts, and
champs. \tresponsible for doing all inventories until someone is
adequately trained and signed off by AC. When this is done GM must
do two inventories per period and one must be the end of period
inventory.Displays clear communication and sets proper expectations
with management teams regarding consistent financial
performance.Work Requirements \twork minimum of 40-45 hours a week
if hourly and more if needed \tsalaried managers work 50-55 hours a
week and more if store underperforming or understaffed \tcover 9
peak periods a week \tclose store at least 2 times a week
(inventory counts as a close) if labor not ran \tschedule in to by
11:00AM on Friday and posted Friday after dinner rush \texterior of
store has good curbside appearance and getting all landscaping
needs taken care of (all lights working properly) \tmanagers handle
all customer complaints or problems \tphone scripts and procedures
are posted \tlet area coach know of any maintenance issues
\tminimum of 5 day work week and max of 1 weekend day off unless
approved by AC \twork every Friday nights unless AC approval
\tavailable for store and AC to get a hold of at all times
\tultimately responsible for all aspects of day to day
business","Additional
Information":null,"Titlees":null,"Descriptiones":null,"Requirementses":null,"Additional
Informationes":null,"Apply
Url":"https://my.peoplematter.com/PPP0001623/Hire/Recruiting/Application/Index?job
Opening Id=ed7803ba-cafd-4b82-9141-a5ee00cd446cLocation
Id00000000-0000-0000-0000-000000000000Location Name032204,1241
NORTH LOOP 336 WEST,,CONROE,TXUnit Number032204Location
Address11241 NORTH LOOP 336 WEST","Location
Address2":null,"Location Zip Code":"77301Location
CityCONROELocation StateTX
Keywords: Pizza Hut, Conroe , General Manager, Executive , Conroe, Texas
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