Knowledge Management Specialist
Company: Consolidated Communications
Posted on: May 26, 2023
Classification: Non-Exempt/Non-BargainingPosition may be located in any CCI location.Join the ranks of Consolidated Communications, a top-tier U.S. fiber provider on a mission to improve lives through robust and reliable solutions. We're currently seeking a Knowledge Management Specialist to become part of our fast-growing, dynamic team.As part of our team, you'll enjoy a fun, supportive, growth-focused environment, competitive compensation, and a comprehensive benefits package. You'll also have the opportunity to make a significant impact, leveraging your innovative ideas and problem-solving skills to drive our mission forward.The ideal candidate will be a driven self-starter, excelling in problem-solving, quick learning, and effective communication. An affinity for superior design and the capability to actualize it is crucial. Proficiency in technical writing tools and knowledge repository methodologies is a must.
* Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements* Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation* Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage* Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration* Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation* Develops, edits, and maintains online and print documents for use by employees and customers.* Collaborates with IT (Highspot or others) analysts and other subject matter experts to obtain information required to accurately document software applications, product/services, and department processes and procedures.* Continually monitors system/product changes to ascertain effect on system documentation.* Identify and prioritize usage scenarios through customer research and competitive analysis.* Analyze user feedback and activity to develop personas* Design functional prototypes to prove out interaction models* Work with training and sales enablement to drive shared vision and execution of product plans
* Degree in human-computer interaction, interaction design, visual design, or equivalent work experience* 2- 3 years' experience in similar role;* Demonstrable fluency with web design or equivalent design tool* Exceptional portfolio of work spanning multiple projectsPreferred:* Experience with the cloud and/or experience with enterprise software products, channels, or marketplaces* Experience working with development teams* Web-based application visual design in a global context* Experience creating style guides, pattern libraries, and other design solutions that drive design across large organizationsAdditional Skills* Proven ability to quickly learn and understand complex topics* Previous experience writing documentation and procedural materials for multiple audiences* Superior written and verbal communication skills, with a keen eye for detail* Expert knowledge of user-centered design principles* Understanding of rapid website development* Ability to deliver strong work on tight schedules* Outstanding interpersonal, written and verbal communication skills* Excellent collaborative skills. Comfortable working in a loosely structured organization
We are proud to offer a comprehensive and competitive benefits package:
Pay range (commensurate with skills and experience): $51,575 - $78,180
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
Keywords: Consolidated Communications, Conroe , Knowledge Management Specialist, Executive , Conroe, Texas
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