Director Pharmacy Services

Company: Houston Methodist The Woodlands Hospital
Location: Conroe
Posted on: September 15, 2023

Job Description:

JOB SUMMARYThe full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.At Houston Methodist, the Director Pharmacy Services position is responsible for the provision of quality pharmaceutical care in accordance with accepted ethical and professional practices and all legal and regulatory requirements. The Director shall establish and maintain pharmacy services on a 24/7 basis that are sufficient to meet the needs of the patient population. This position plans, directs, controls and evaluates innovative programs, functions and services to maintain successful operations, clinical practice, formulary management, quality assurance and financial stability. The Director Pharmacy Services works in conjunction with the medical and nursing staff in monitoring and governing all aspects of drug use. This position also utilizes clinical and professional practice knowledge to advance the profession and employs team leadership within the department to accomplish hospital goals. The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 20%

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)
• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF)
• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)
• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)SERVICE - 20%
• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)
• Serves as a liaison between medical, nursing and allied health staff and the department of pharmacy for operational issues. (EF)
• Ensures pharmacy services are supporting the needs of all customers across the organization including nursing, leadership, patients, other departments, etc. (EF)QUALITY/SAFETY - 20%
• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)
• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF)
• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
• Maintains integration of pharmacy services throughout the entity to ensure compliance with legal requirements set by federal, state, and local agencies as well as rules and regulations of other accreditation/regulatory agencies that govern the practice of pharmacy. (EF)
• Promotes positive patient outcomes and experiences through the appropriate use of pharmaceuticals. (EF)
• Provides leadership and expertise in the medication management process and integrates most effective use of people and technology. (EF)FINANCE - 20%
• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)
• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
• Optimizes drug therapy costs and revenue cycle as they relate to drug formulary decisions for the organization. Ensures system medication utilization and pursues cost savings initiatives. (EF)GROWTH/INNOVATION - 20%
• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)
• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. (EF)
• Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP. (EF)
• Maintains active involvement in professional organizations to stay abreast of current trends and to contribute to the growth of the pharmacy profession. (EF)
• Promotes and participates in education and research programs, including preceptorship with accredited residencies and undergraduate pharmacy programs. (EF)This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTS

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section
• An advanced degree (i.e., master's degree or Pharm.D) strongly preferredEXPERIENCE REQUIREMENTS
  • Five years of previous hospital pharmacy management experience to include experience with computerized drug distribution systems, drug preparation and drug use control systems, drug product selection, purchasing, inventory control, clinical, and ambulatory pharmacy services; for internals, three years of management experience in healthcare with HM performance that demonstrates leadership responsibility
  • Experience with specialized drug delivery devices is preferredCERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
    • Texas Pharmacist License or eligible for Texas Pharmacist License - must obtain licensure within 90 days of employment
    • Must have the training for aseptic technique and sterile product preparation as required by law, if applicableKNOWLEDGE, SKILLS AND ABILITIES REQUIRED
      • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
      • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
      • Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
      • Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
      • Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
      • Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
      • Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
      • Demonstrates highly effective communication skills-strong written communications and platform presentation abilities
      • Ability to work effectively in a fast-paced environment
      • Demonstrates flexibility and adaptability in the workplace
      • Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
      • Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
      • Proficiency in spreadsheet, word processing, and presentation software
      • Maintains a positive and supportive attitude and demeanor
      • Professional handling of exposure to confidential/sensitive information
      • Must be familiar with clinical, administrative, educational, and research activities in contemporary hospital pharmacy practice
      • Working knowledge of sterilization and aseptic techniques
      • Ability and willingness to contribute to the pharmaceutical literature
      • Understanding of the basic principles of rational drug therapy and ability to train others in providing rational drug therapy
      • Knowledge and ability to fiscally manage a hospital pharmacy division
      • Basic background knowledge of biostatistical techniques and research methodology in drug evaluation techniques
      • Professional knowledge, database, and judgment to accurately dispense medications and appropriately intervene in monitoring drug therapy for patient age groups, neonate to geriatric
      • Professional and technical competence in the critical selection, evaluation, and utilization of the pharmaceutical, medical, and scientific literature
      • Ability to integrate distributive, supportive, and clinical activities within the respective areas of responsibility
      • Ability to monitor compliance with all local, state, and federal laws and regulations pertaining to drugs and drug delivery devices in the respective work areas
      • Knowledge and ability to apply continuous quality improvement (CQI) principles to the provision of pharmacy services (i.e., PDSA, Six-Sigma, Lean, FMEA, etc.)SUPPLEMENTAL REQUIREMENTSWork AttireYes/NoUniform NoScrubsNoBusiness professionalYesOther (dept approved) NoOn-Call* Yes, as required by entity/department for operational need*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.Travel** May require travel within YesHouston Metropolitan area--May require travel outside Yes of Houston Metropolitan area--**Travel specifications may vary by department. Please note any other special considerations to this job: All pharmacy staff are required to be trained on the risks and safe handling of hazardous drugs; and confirm in writing an understanding of the potential reproductive risks associated with handling hazardous drugsCompany Profile:Houston Methodist The Woodlands Hospital is committed to leading medicine in Montgomery County and the north Houston region by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers 293 beds and access to the most innovative care. In January 2022, the hospital opened Healing Tower - a $250-million expansion project that added 106 beds, focused on medical/surgical and women's services and nine operating rooms. It also included the expansion of the endoscopy center, emergency department and diagnostic imaging department.Houston Methodist The Woodlands is recognized as a comprehensive stroke center, an orthopedic center of excellence by DNV, designated as a Level III neonatal intensive care unit, and has achieved Magnet Designation for nursing excellence from the ANCC. Houston Methodist The Woodlands is also ranked No. 1 nationally out of 148 members in the Complex Care Medical Centers cohort to be recognized for demonstrating excellence in delivering high-quality care based on the 2022 Vizient Quality and Accountability Ranking.

Keywords: Houston Methodist The Woodlands Hospital, Conroe , Director Pharmacy Services, Executive , Conroe, Texas