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Clinic Operations Manager

Company: RPM Physical Therapy
Location: Conroe
Posted on: April 3, 2021

Job Description:

Who We Are:

It's an amazing time to join RPM Physical Therapy as we continue to transform the physical therapy experience. RPM Physical Therapy is a quickly expanding hands on, orthopedic and biomechanics based center with a location in The Woodlands, Texas.

At RPM our vision is to change the perception and lives of those within the physical therapy realm, whether it's a client or team member. Locally, we serve athletes of all ages, weekend warriors, and the 40+ population who care about what their life is going to look like.

Why We Need You:

We're looking for an operations manager to lead and manage our growing team in achieving company goals and KPI's while ensuring all company procedures are documented, are continually updated, and adhered to by staff. Additionally, you'll ensure that our company culture is in line with our core values while delivering a truly memorable client experience.

The position at RPM is ideal for you if you love working for a small company with the excitement and energy of an expanding business with big growth plans in the near future.

It's also ideal if you love making a difference in people's lives by developing a personal connection and delivering a truly memorable experience AND you want purpose to your role with a mission and vision you can believe in.

If you want to be part of a small highly motivated team where your voice and insight can directly affect the company and make an impact, then the operations manager position at RPM is perfect for you.

The right person for this role likely will have 2+ years-experience managing/supervising a team and feels now is the right time to step up in role that has potential for growth.

Work For A Company That's Different:

RPM focuses on 1:1 client service and strive to treat every client like family. We're also a company with strong core values that we uphold and will expect you to uphold on a daily basis. These values include:

Company Core Values

  • Confidence
  • Passion
  • Competitive Excellence
  • Relentless Effort
  • Opportunity
  • Empathy
  • Humility

    Company Websites:

    • Key Responsibilities:

      • Track all company metrics in cockpit and dashboards with 100% accuracy on a weekly basis with monthly audits.
      • Generate weekly staff meeting agenda with staff and clinic KPI's with notes from previous meetings and updates based on quarterly and yearly goals
      • To manage all aspects of payroll within Gusto (including PTO, sick time)
      • To manage all aspects of HR including updating company handbook, policies, and compliance
      • To manage staff recruitment and onboarding
      • To regularly build the RPM Operations Manual for each role within the company. This will include mission, KPI's, top 3 responsibilities, key activities, job ad description, recruitment process, 90-day onboarding
      • Prepare weekly "operations" report to CEO with current metrics, forecast, issues, and resolutions
      • Meet with CEO 2x per week for de-brief, planning, and optimization
      • Run 1:1's with sales and admin team weekly
      • Accurately track, analyze, and optimize financial reports for expenses, revenue, profit and loss, and cash flow
      • Foster deep and lasting relationships with clients by optimizing a "memorable" experience for the entirety of the patient journey
      • Identify and address problems and opportunities for the company
      • Promote company culture that encourages top performance and upholds core values
      • Provide inspired leadership for the organization

        What We Need From You:

        • Extreme attention to detail and being highly organized. In this role, updating all fields in our database is critical for flow and process.
        • Excellent project and time management skills
        • Ability to independently work and meet deadlines
        • Excellent verbal and written communication skills
        • Adept at drawing conclusions from data to optimize operating efficiency
        • Leadership in effectively a team of PT's and administrative staff
        • A deep passion for creating a truly "memorable" client experience
        • Ability to use Microsoft Office, CRM systems, and navigate digital software

          Other Requirements:

          You will be managing our Woodlands Location, you must be able to reliably commute and a US citizen.

          • At least one year's experience in a successful inside sales position, preferably setting appointments in a business-to-customer environment.
          • Extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
          • Likes to work in a small company where your input, contributions and ideas will directly impact the company's growth and success.
          • Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
          • Enjoys having conversations with (and helping) small business owner and leaders.
          • Loves building relationships with people and providing a true "memorable" experience.
          • Wants a position that will offer upward earning and career advancement.

            Your Compensation

            • Competitive salary with a chance to grow as a result of your impact
            • The opportunity to develop and grow successful highly motivated staff while simultaneously developing your own management and leadership skills
            • 10 Days PTO
            • 10-11 Days Major Holidays off
            • 401k match up to 4%


              If you are NOT familiar with the nature of the business - please do not worry. You do NOT need experience in the physical therapy field. What we need is someone who has experience of managing people, hitting KPI's, implementing systems and maintaining a great culture that has already been created for you to come into and work in every day.

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Keywords: RPM Physical Therapy, Conroe , Clinic Operations Manager, Healthcare , Conroe, Texas

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