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Advanced Medical Support Assistant

Company: Veterans Health Administration
Location: Conroe
Posted on: April 9, 2021

Job Description:

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, MUST DEMONSTRATE EXPERIENCE IN RESUME Education. One year above high school; OR, MUST SUBMIT COPY OF SCHOOL TRANSCRIPT Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Example: Three months general administrative experience and 12 semester hours of college credit. MUST DEMONSTRATE EXPERIENCE IN RESUME AND SUBMIT COPY OF SCHOOL TRANSCRIPT Certification. None required English Language Proficiency. Advanced Medical Support Assistants must be proficient in spoken and written English, as required by 38 U.S.C. -- 7403(f). Grade Determinations:
To qualify for the GS-6 level, your resume must demonstrate you possess the specialized experience necessary to possess the Knowledge, Skills, and Abilities required for the grade. Be specific when describing the job duties that demonstrate you possess the Knowledge, Skills, and Abilities listed. Advanced Medical Support Assistant, GS-6
Experience. One year of experience equivalent to the GS-5 grade level.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below for the GS-6 level: Demonstrated Knowledge, Skills, and Abilities. Candidates will be required to demonstrate the KSAs below. 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117, Part II, Appendix G45. Medical Support Assistant Qualification Standard dated August 1, 2019 The full performance level of this vacancy is GS-6. Physical Requirements: This position requires light carrying under 15 pounds; Pushing (2 hours); Reaching above shoulder; Walking (1 hours); Standing (1 hours); Kneeling (1 hour); Hearing aid permitted; Protracted or irregular hours of work.

Keywords: Veterans Health Administration, Conroe , Advanced Medical Support Assistant, Healthcare , Conroe, Texas

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