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Customer Service Specialist

Company: Texas Home Medical, Inc.
Location: Conroe
Posted on: August 1, 2022

Job Description:

Job Description We are looking for a customer-oriented, service representative to manage re-supply patients, and existing patient requests. The best CSRs are genuinely excited to help customers and referral sources. They---re patient, empathetic, and passionately communicative. Responsibilities: Patient intake Process orders Collect needing paperwork from doctors offices Insurance verification and prior authorization Provide cost estimate for order Schedule patients Verify information on account hasn't changed Handle customer complaints Set-up logs Other duties as required --- Qualifications: High school diploma Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Strong self-motivation and time-management skills Strong sense of urgency and responsiveness to customers Familiar with microsoft office, fax machines, email, etc. Employment is contingent on Background investigation (company-wide) Drug screen (company-wide) Valid driver---s license in state of residence Compensation - $15-17/hr Benefits: PTO after 6 months - 1 week vacation (increases after year 2), 1 week sick leave, 2 days PTO Family-run business with room for growth We value work life balance NO INSURANCE BENEFITS (Trying to obtain for 2023) NO 401K Company Description Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.

Keywords: Texas Home Medical, Inc., Conroe , Customer Service Specialist, Hospitality & Tourism , Conroe, Texas

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