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Field Service Technician III - Conroe, TX

Company: Altice USA
Location: Conroe
Posted on: January 10, 2022

Job Description:

Job Description: Job Description Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program. Responsibilities Under general supervision the Field Service Technician III (BBT III) installs, changes, repairs and disconnects cable services including residential and business video, data, telephone, and security. Performs troubleshooting at time of installation and on scheduled service calls from the bridger to the customer's locations. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs. Responsibilities Provides quality internal and external customer service surrounding the Company values Installs, tests and troubleshoots broadband residential or commercial services including video, data and telephone from tap to customer locations.Installs, tests and troubleshoots commercial services including but not limited to hospitality video, Wi-Fi, and PRI and HPBX voice services Utilizes network tools and troubleshooting knowledge to resolve network problemsResolves issues at installation and on scheduled service call from customer's locations to the bridgerEducates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing proceduresDetermines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional productsResolves or escalates customer complaints, as appropriateUses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicleMeets scheduled appointment windowsCompletes work orders and other documentation on paper and/or by mobile deviceRepresents Company to collect payments and equipment; secures appropriate customer signatures Maintains network integrity through preventive maintenance and home certifications. Adheres to established maintenance windows for all outagesUses small hand tools, power tools, meters, and other test equipmentMaintains and secures Company truck and equipmentWorks on regularly scheduled days as well as unscheduled days and beyond regular work hours as requiredPerforms all the duties of CLI (Cumulative Leakage Index).When applicable ride out and repair.When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals QualificationsHigh school diploma or equivalentAppropriate valid driver's license and driving record within Company standardsAbility to drive Company vehicle in a safe and responsible mannerMinimum of 9 months of Broadband Tech II experienceQualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable). Knowledge of basic mathematicsKnowledge of basic electronicsSkill in using a Windows-based computer Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) Ability to prioritize and organize effectively Ability to work independently and with others Bi-lingual proficiency preferred in some locationsAbility to communicate in person and by telephoneVision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires Hand and finger dexterity to carry and to use tools and equipment as necessaryAbility to work while standing 50 - 70% of the time Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standardsAbility to safely lift 75 pounds Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available.Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting Preferred Experience SCTE BPI certification preferredHome security installation experience preferred Working Conditions Work indoors in poorly ventilated areas such as attics during extreme heat and coldWork performed near power lines and electricity Work, including travel, outdoors in adverse weather conditions day or nightExposure to dust, dirt, noise, insects, cleaning solutions Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Keywords: Altice USA, Conroe , Field Service Technician III - Conroe, TX, IT / Software / Systems , Conroe, Texas

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