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Technical Support Agent

Company: Tachus, LLC
Location: Conroe
Posted on: January 11, 2022

Job Description:

Hello! We are Tachus.

We are changing the way people---connect---to the---Internet---by putting technology and customer experience at the center of everything we do.---If you like righting wrongs and are looking to join a company that is transforming an---industry,---then you will love what---we're about at Tachus. Connecting to the Internet shouldn't come with strings attached. The big---telcos and cable companies of the past are laced with---asterisks---and conditions. We are working hard to be THE trusted---way to stay connected without smoke and mirrors.

We are looking for passionate unique individuals who thrive in a creative---environment---and who are bold enough to impact change. Team and family culture is part of the fabric at---Tachus---and---every day---we let our curiosity guide us to make a better Internet platform. We take risks, set ambitious goals---, and challenge each other to make founded data-driven decisions. Our way of doing things is proven to work since 2018---and now we---are---entrusted by---11,000+ active and fiercely loyal customers.

About the Position:

Tachus is seeking an outstanding individual to fill the role of Technical Support Agent to help support incoming internal and external requests for service via phone, ticket or email within proper SLA timings. The role will include the standard 40-hour work week, however, in addition will require the ability to work a flexible schedule covering mid-day, nights, weekends or on-call as needed. Tachus is a fiber broadband internet provider delivering service to the Greater Houston area since 2018. Tachus believes that a happy team creates happy customers. This approach has resulted in Tachus' industry-leading NPS of 86 from its rapidly growing customer base of over 11,000 households

Key Tasks And Responsibilities
Perform level I/II support for incoming technical support phone calls
Assist remote techs during new router installations
Assist with scheduling on-site / remote Install Technicians
Properly document all client support requests including reported issue, work provided and final resolutions into the ticketing system
Contribute to Tachus' knowledge base for any known or ongoing issues.

Knowledge And Experience
High school diploma/GED required (Associate degree preferred)
3+ years experience in an IT-related position (preferred)
Ability to troubleshoot remote network issues
A basic understanding of client-based SOHO network devices
Excellent customer service skills
Strong verbal communication and problem-solving skills
Able to work in a fast-paced environment

Working Conditions
Job Type: Full-time, 40 hours
Variable / flexible work schedule
Weekends required
After hours on-call rotation
Physical activities include, but are not limited to climbing, stooping, kneeling, crouching, reaching, standing, walking and lifting/pulling/pushing up to 30 pounds

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

This is an hourly position, starting pay based on experience and level of expertise. This is a full-time position located in The Woodlands, Texas. Relocation will not be provided. Benefits include medical, dental, vision, life, disability and paid time off.

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Keywords: Tachus, LLC, Conroe , Technical Support Agent, IT / Software / Systems , Conroe, Texas

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