Information Technology Specialist - Frisco, TX

Company: Electronic Transaction Consultants
Location: Texas City
Posted on: May 4, 2024

Job Description:

Job Description
Join Quarterhill/ETC as an Information Technology Specialist to help us deliver technical excellence and outstanding customer service in a team environment, where each member radiates our core values of integrity, excellence, collaboration, innovation, and passion. Our corporate office is located in Saskatoon, Canada. This opportunity is for someone to work in that local office in a 6 month contract role.

Works independently under general direction of Quarterhill Director of IT and direct supervision of ETC Information Technology Lead; is highly organized; is able to communicate regularly on project and task progress; responsible for resolving issues in a timely manner; must possess excellent communication skills both written and verbal. Candidates must have strong work ethic and possess the ability to work with minimal supervision.

Essential Functions:

The candidate will administer help desk support to users at all levels onsite. Tasks will include, but are not limited to:

• On-boarding new employees, including setting up laptops and provisioning accounts to various applications.
• Off-boarding employees, including deactivating accounts and tracking company assets.
• Maintain inventory of hardware and software
• Provide technical assistance and support for all incoming queries and issues related to computer systems, software and hardware.
• Ensure company assets are patched and provide regular reporting of the status.
• Respond to email messages and ticketing system for customers seeking assistance.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Follow up with customers to ensure issue has been resolved.
• Take ownership to monitor and respond quickly and effectively to requests received through the IT service desk and Central Support for escalations.
• Administer user accounts in Active Directory, 3rd party applications as well as internal applications.
• Identify and recommend solutions to re-occurring issues or needs. Experience and Skills
  Competencies:
  • Ability to triage and understand highly technical software and hardware problems
    • Very well organized and ability to prioritize and coordinate multiple issues concurrently
    • Excellent ability to communicate (verbally and written) as this position will communicate directly with end users.
    • Maintains regular and predictable attendance for assigned shift.
      
      Work Environment:
      
      Work will be primarily performed indoors in varied settings like workstations, server rooms and conference rooms.
      
      Physical Demands:
      
      Must be able to life equipment up to 40lbs on a regular basis.
      
      Required Skills and Experience:
      • High school Diploma or equivalent required
      • Two or more years working in a Support Services/Help Desk environment required
      • Intermediate user administration of office 365
      • Understanding of PCI and SOC concepts
      • Intermediate knowledge of Windows operating systems (Windows 10/11) GPO
      • Kowledge of MAC and Linux considered an asset
      • Beginner knowledge of PowerShell scripting Job Benefits
        For full time employees we offer a wellness plan with you and your family in mind:
        • Medical, Dental and Vision
        • Life & Disability Coverage
        • 401K Matching
        • Employee and Family Assistance Program (EFAP)
        • Employee referral program
          
          About Us:
          
          Quarterhill Inc. is a leading provider of tolling and enforcement solutions in the Intelligent Transportation System (ITS) industry. Our goal is global leadership in ITS, via organic growth of the Electronic Transaction Consultants, LLC (ETC) and International Road Dynamics, Inc. (IRD) platforms, and by continuing an acquisition-oriented investment strategy that capitalizes on attractive growth opportunities within ITS and its adjacent markets. Quarterhill Inc. is listed on the TSX under the symbol QTRH and on the OTCQX Best Market under the symbol QTRHF.
          
          Quarterhill Inc. provides equal opportunity for all applicants, regardless of any protected status in accordance with applicable laws where the position is being hired; including but not limited to: race, colour, religion, gender, national origin, age, disability, sexual orientation or veteran status. We support an inclusive workplace where employees, partners and associates can be successful.
          
          This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
          
          We appreciate all responses and will acknowledge only those being considered for an interview.
          
          We respectfully request no calls or unsolicited resumes from Agencies.

Keywords: Electronic Transaction Consultants, Conroe , Information Technology Specialist - Frisco, TX, IT / Software / Systems , Texas City, Texas