Do you want to be a part of a family and not just another
employee? Are you looking for a work environment where diversity
and inclusion thrive? Submit your application today and find out
what it truly means to be a part of a team.
We value your contributions. Our employee recognition programs
encourage our teams to raise the bar. We are currently seeking a
*Patient Advocate Coordinator* to join our family. Come be a part
of the change!
We offer you an excellent total compensation package, including
competitive salary, excellent benefit package and growth
opportunities. We believe in our team and your ability to do
excellent work with us. Your benefits include 401k, PTO medical,
dental, flex spending, life, disability, tuition reimbursement,
employee discount program, employee stock purchase program and
student loan repayment. We would love to talk to you about this
**_HCA Houston Healthcare Conroe - Conroe, TX_**
*Patient Advocate Coordinator *
*HCA Houston Healthcare Conroe*is a tertiary acute care 342 bed
hospital that has been serving the community for more than 75
years. It provides a 24-hour designated Level II trauma center,
Level III neonatal intensive care unit, cardiac care services,
women's center, daVinci robotic surgery, neurosciences, pediatric
care, rehabilitation therapy, sleep center, radiology, hyperbaric
medicine, diagnostic/imaging services, and wound care facility.
*HCA Houston Healthcare Conroe*is affiliated with HCA Houston
Healthcare, part of the HCA Healthcare Gulf Coast Division. The
division is a comprehensive network of hospitals, outpatient
surgery centers, emergency centers and diagnostic imaging
facilities in greater Houston, Corpus Christi and South Texas.
Facilities include: 17 hospitals, nine ambulatory care centers, 13
off-campus emergency centers, and a regional transfer center.
*What you will do in this role:* The Patient Advocate
Coordinator must be able to prioritize work and duties well and
must work well under stressful situations. They have to demonstrate
good communication and customer service skills with a variety of
patients, physicians, and other health care providers both internal
and external to the organization. They must have effective time
management and ability to prioritize multiple tasks. Demonstrates
calm demeanor in the midst of patient issues.
* To ensure optimal patient outcomes are met through excellent
customer service skills and collaboration with the departmental
* Ensures that follow up phone calls are made to patients post
discharge from the department in a timely manner as expected per
HCA guidelines. * Performs service recovery as indicated. *
Performs communication board audits within the department and
reports out weekly statistics. * Communicates with department
leadership related to patient interactions that need further
assistance. * Documents patient phone calls and interactions in
appropriate systems as expected per HCA guidelines. * Relates well
to diverse groups of people throughout the organization.
* Able to build rapport and form constructive relationships. Is
characterized by diplomacy and tact.
* Able to diffuse tense situations. * Collects sufficient
information to make timely and effective decisions.
* Consults with appropriate subordinates, peers and senior managers
before making decisions.
* Does not procrastinate when making difficult decisions. * Able to
present new and original ideas. * Collaborates with department
leadership and staff to help improve patient satisfaction. *
Collect and report patient experience data and performs other
duties as assigned.
*Education* * Graduate of a healthcare program such as nursing
assistant, emergency medical technician, medical assistant.
* 3 years healthcare experience, Enthusiastic Attitude and eager to
continue to learn and grow, Strong computer skills including
Microsoft Outlook, Excel, Word, and PowerPoint. *What qualification
you will need:* * Graduate of a healthcare program such as nursing
assistant, emergency medical technician, medical assistant.) *
Current Basic BLS * 2-years of ER experience highly desired.
HCA Healthcare ranks on Fortune's list of Most Admired Companies
for three consecutive years and HCA ranks 63rd on the fortune 500
list. In addition Ethisphere named HCA as one of the World's Most
Ethical Companies. We want you to join our tradition of excellence.
Intrigued? We'd love to hear from you.
*If you find this opportunity compelling, we encourage you to
apply. We promptly review all applications. If you are highly
qualified you will hear from one of our Talent Acquisition Team. We
are actively interviewing so apply today!*
**Job:** **Admitting Registration Clerical & Scheduling*
**Title:** *Patient Advocate Coordinator(PRN)*
**Location:** *Texas-Conroe-HCA Houston Conroe*
**Requisition ID:** *06437-119893*