Field Service Technician III - Conroe, TX

Responsibilities

Under general supervision the Broadband Technician (BBT) III installs, changes, repairs and disconnects cable services including residential and business video, data, telephone, and security. Performs troubleshooting at time of installation and on scheduled service calls from the bridger to the customer's locations. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.

• Provides quality internal and external customer service surrounding the Company values
• Installs, tests and troubleshoots broadband residential or commercial services including video, data and telephone from tap to customer locations.
• Installs, tests and troubleshoots commercial services including but not limited to hospitality video, Wi-Fi, and PRI and HPBX voice services
• Utilizes network tools and troubleshooting knowledge to resolve network problems
• Resolves issues at installation and on scheduled service call from customer's locations to the bridger
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
• Resolves or escalates customer complaints, as appropriate
• Activation of fiber to the home customers and installation of their services.
• Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Meets scheduled appointment windows
• Completes work orders and other documentation on paper and/or by mobile device
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Maintains network integrity through preventive maintenance and home certifications.
• Adheres to established maintenance windows for all outages
• Uses small hand tools, power tools, meters, and other test equipment
• Maintains and secures Company truck and equipment
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Performs all the duties of CLI (Cumulative Leakage Index).
• When applicable ride out and repair.
• When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals

Qualifications

• High school diploma or equivalent
• Appropriate valid driver's license and driving record within Company standards
• Ability to drive Company vehicle in a safe and responsible manner
• Minimum of 6 months of Broadband Tech II experience
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Knowledge of basic mathematics
• Knowledge of basic electronics
• Skill in using a Windows-based computer
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Bi-lingual proficiency preferred in some locations
• Ability to communicate in person and by telephone
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to work while standing 50 - 70% of the time
• Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
• Ability to safely lift 75 pounds
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available.
• Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed
• Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting

Preferred Experience 

• SCTE BPI certification preferred
• Home security installation experience preferred 

Working Conditions 

• Work indoors in poorly ventilated areas such as attics during extreme heat and cold
• Work performed near power lines and electricity
• Work, including travel, outdoors in adverse weather conditions day or night
• Exposure to dust, dirt, noise, insects, cleaning solutions

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. 

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

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