Process Excellence Specialist

Company: Nydig
Location: Conroe
Posted on: January 12, 2022

Job Description:

NYDIG is a leading technology and financial services firm accelerating the Bitcoin future. We believe that Bitcoin is not just a new asset class but a potentially powerful force for good. NYDIGs focus is two-fold. First, we aim to provide the best investor solution platform with the most sophisticated suite of products to corporations, asset managers, institutions, and other sophisticated investors. Second, we aim to democratize access by providing a technology platform capable of powering embedded bitcoin products and services for any financial institution. Our team is a group of proven innovators with deep domain expertise across finance and technology. We look for optimistic, passionate, low-ego, excellence-driven people who want to work together on creating impactful solutions. This is a rare opportunity to join a rapidly growing firm innovating in an exciting and dynamic industry.
NYDIG is looking for ambitious self-starters to join our growing Client Experience (CX) organization that supports our Platform Solutions line of business. Platform Solutions is a suite of cutting-edge financial products leveraging bitcoin, available to banks, credit unions and other financial institutions in a compliant, secure and turnkey fashion. NYDIG offers a CX support team as a resource for financial institution employees to ensure a successful delivery for their end-users.
Youll be part of a team tasked with defining and documenting processes to support these industry-changing technology products. You will also be responsible for maintaining resources that empower Associates to deliver a world-class client experience.
Beyond that, we are looking for individuals who are excited to grow and contribute within a scrappy, dynamic environment. If you have previous experience in this field but seek a role with more impact and potential, working in a great culture, we want to hear from you.

Responsibilities

• Provide business analysis to capture and document business processes
• Support business model innovation and process optimization based on client needs
• Lead the efforts to design and maintain resources for the CX team
• Independently think through problems and develop logical frameworks for solving them
• Execute projects flawlessly in a fast-paced environment.
• Apply your analytical mind to client support challenges, help shape the strategy
• Establish and maintain strong working relationships with internal teams and departments across the organization
• Reprioritize and adapt in an ever-changing environment
  
  Requirements
  • 5+ years of experience in delivering project and system changes as well as process development
  • Ability to quickly develop expertise in new areas
  • Ability to translate raw content into compelling, aesthetically excellent materials.
  • Excellent interpersonal skills, as well as strong verbal and written communication skills
  • Strong PowerPoint (or similar) skills and strong technical writing skills
  • Articulate and enthusiastic with a passion for helping people
  • A curious, analytical mind and strong problem-solving skills
  • Motivated self-starter
  • A positive attitude and a professional, personable and humble manner
  • College degree is preferred
    
    Benefits
    • Highly competitive compensation package
    • Generous benefits package including unmetered PTO and employer-sponsored healthcare options
    • 401k program with company match (for eligible employees)
    • Employer sponsorship for professional development
    • Access to virtual medical care, dedicated benefit concierge, employer-sponsored tax preparation services, and more!by Jobble

Keywords: Nydig, Conroe , Process Excellence Specialist, Other , Conroe, Texas