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Service Advisor

Company: Swift Fleet Services, Inc.
Location: Conroe
Posted on: January 15, 2022

Job Description:

We are currently adding a qualified Heavy Duty Service Advisor to our team. Our Service Advisors MUST be customer service oriented and have a passion to please!! Building relationships with our customers, old and new, is a vital part of the success of our company; being able to listen and understand the customer's concerns and effectively set and manage the customer's expectations is key.
Responsibilities and Duties:
- Answer phone calls, greets customers
- Ascertain Heavy Duty Truck problems and services by listening to customer's description of symptoms and clarifying description of problems
- Develop estimates by costing materials, supplies, and labor; and writes-up repair orders
- Heavy Duty Truck knowledge or experience
- Exceptional communication skills to work with technicians, management and other staff to meet and exceed customer expectations as a team
- Write up customer's vehicle problems accurately and clearly on a service input card and verify customer information.
- Establish customer's method of payment. Obtain credit approval, if necessary.
Qualifications/Skills:
- Background Knowledge & Competencies: High school diploma or general education degree (GED).
- 5 YEARS Experience Driving record that will allow insurability by the company's carrier Heavy Duty Parts Experience/Knowledge Excellent Pay and Benefits
- We are a Drug Free workplace, so all prospective employees will need to pass a routine drug screen. A good Texas Driving Record is absolutely necessary.
- A strong mechanical aptitude
- Truck parts knowledge
- Problem solving skills, flexibility, willingness to learn
- At least 18 years of age or older with valid driver's license and clean record
- Candidate must also be able to perform the physical requirements of the position with or without reasonable accommodations

Schedule:
Monday to Friday
Experience:
relevant: 3 years (Preferred)
customer service: 3 years (Preferred)
Education:
High school or equivalent (Preferred)
Work Location:
One location
Paid Training:
Yes
Typical start time:
8AM
Typical end time:
5PM
Company's website:
www.swiftfleetservices.com

Keywords: Swift Fleet Services, Inc., Conroe , Service Advisor, Other , Conroe, Texas

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