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Social Insurance Specialist (claims Specialist)(pathways-recent Grad)

Company: Social Security Administration
Location: Conroe
Posted on: August 5, 2022

Job Description:

SummarySelectees for Harris County will be assigned to one of the following locations: 5414 Aldine Mail Rd. Houston, TX16200 Dillard Dr. Houston, TX8989 Lakes at 610 Dr., Houston, TX10703 Stancliff Rd. Houston TX3300 Watters Rd., Pasadena, TX Selectees for Conroe will be assigned to 600 Sgt Ed Holcomb Blvd N. Conroe, TXThese positions are being filled on a full-time, permanent basis. Additional selections may be made for this vacancy six months from the closing date of this announcement.Learn more about this agencyHelpOverviewAccepting applicationsOpen & closing dates07/13/2022 to 07/28/2022Salary$51,579 - $67,047 per yearPay scale & gradeGS 7HelpLocationsMany vacancies in the following locations:Conroe, TXHarris County, TXRemote jobNoTelework eligibleYes-as determined by the agency policy.Travel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork scheduleFull-timeServiceExceptedPromotion potential11Job family (Series)0105 Social Insurance AdministrationSupervisory statusNoSecurity clearanceNot RequiredDrug testNoPosition sensitivity and riskModerate Risk (MR)Trust determination processCredentialingAnnouncement numberPW-11571298-22-TPControl number664953300HelpThis job is open toRecent graduatesIndividuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.Clarification from the agencyRecent GraduatesHelpDutiesOnce selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims. Claims Specialists conduct interviews with the public to obtain, clarify, and verify information. This information pertains to initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. Resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments. Adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.HelpRequirementsConditions of EmploymentU.S. Citizenship requiredSelective Service Registration, if applicable (www.sss.gov)Fingerprinting and background and/or security investigation requiredJob offers are contingent on fingerprinting and background / security investigation resultsSelectees are required to serve a trial periodRelocation expenses will not be paidComplete the initial online assessment and USA Hire Assessment, if requiredMust have a qualifying degree or certificateAs required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19. See Additional Information section.QualificationsTo be considered for selection, you must be eligible for the Recent Graduate Program AND meet the qualifications specified for the posted position(s). Recent Graduate Program Eligibility To qualify for appointment to the Recent Graduates Program, you must have completed all requirements of an academic course of study leading to an associate's, bachelor's, master's, professional, doctorate, vocational, or technical degree or qualifying certificate program from an accredited educational institution. Your graduation (degree conferred) date must be within the 2 years preceding your application to this announcement. Note: See Required Documents section to ensure you provide the correct documentation to prove your Recent Graduates Program eligibility. Preference-eligible veterans who, due to military service obligations, were precluded from applying to the Program during any portion of the 2-year eligibility period are entitled to a full 2-year period of eligibility upon release or discharge from active duty. In no event, however, may the eligibility period extend beyond 6 years from the date on which the preference eligible veteran completed the requirements of an academic course of study, when a qualifying degree or certificate was conferred. Note: See Required Documents section to ensure you provide the correct documentation to prove your Recent Graduates Program and preference eligibility. Qualifications You must also meet the below qualifications for the posted position(s) by the closing date of this announcement, 07/28/2022. GS-7: Fifty-two weeks of specialized experience at the GS-5 grade level or equivalent in the federal service 1) assisting individuals in establishing their entitlement to receive benefits; 2) adjudicating, authorizing or reconsidering claims; 3) explaining benefit entitlements or requirements to the general public; 4) evaluating benefit program operations to assess the integrity and quality; or 5) interpreting benefit program requirements to formulate policies, procedures or guidelines. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. SELECTIVE PLACEMENT FACTOR COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.EducationPROVIDING PROOF OF EDUCATION OR SUBSTITUTING EDUCATION: Proof of education or education substitutions must be submitted with your application package and received by the closing date of the announcement. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. Note: See Required Documents section to ensure you provide the correct documentation. Applicants selected for the position must provide an official transcript(s) including the date the degree or certificate was conferred prior to being appointed. Foreign Education: If your transcripts show education completed in foreign colleges or universities, you must also provide documentation that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Note: See Required Documents section to ensure you provide the correct documentation. GS-7: One full year of graduate level education in any field. One year of full-time graduate study is defined as 18 semester hours or 27 quarter hours OR a combination of graduate level education and the specialized experience as described below OR a Bachelor's degree and superior academic achievement. Superior academic achievement is based on: Graduated in the upper third of the graduating class in the college, university, or major subdivision; ORGraduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum. ORGraduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; ORElection to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies). COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements.GS-7: Experience and graduate level education as described above may be combined to meet the minimum qualification requirements. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.Additional informationNote: This position is being filled on a full-time basis. This is a 2-year developmental program. After successful completion of the program, you may be non-competitively converted to a term (not to exceed 1-4 years) or permanent appointment. The SSA Recent Graduates Program (Program) provides Recent Graduates with entry-level developmental experience and is designed to lead to a career in the Federal government. Program participant(s) are placed in excepted service appointments, not-to-exceed 2 years. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/images/1/14/USA_Hire_Reasonable_Accommodation_FAQs01-26-17.pdf COVID-19 Vaccination Requirement: As required by Executive Order 14043, Federal employees must be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 no later than November 22, 2021 and submit documentation of vaccination by November 23, 2021 OR shortly after appointment or onboarding with SSA, if this occurs after November 22, 2021. At the time of selection, SSA will provide additional information regarding what documentation you must provide and how you can request a legally required exception from this requirement. UPDATE ON COVID-19 VACCINATION REQUIRMENT To ensure compliance with an applicable nationwide preliminary injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.Read moreHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.The evaluation you receive is based on your responses to the online assessments completed during the application process. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to DetailCustomer ServiceFlexibilityIntegrity/HonestyInterpersonal SkillsLearningReadingReasoningSelf-ManagementStress ToleranceTeamworkAccountability Knowledge of federal laws, rules, policies, procedures, and entitlement programsAbility to research, interpret and apply standards, directives, policies and legislationAbility to communicate orallyAbility to communicate in writing.Skill in using online technology and automation toolsAbility to manage multiple priorities and balance workloads. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. Numerical scores will be assigned on a scale of 100. Each applicant who meets the qualification requirements for the position will be assigned a rating of 70 or more and will be eligible for appointment. Preference eligible veterans scoring 70 or more will receive additional points for veterans' preference.HelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.You must submit all supporting documentation by the closing date of the vacancy announcement (07/28/2022) to support your eligibility for the Recent Graduates Program, meet specified qualifications for the posted position(s), and claim certain types of preference. Note: Failure to provide required documents may result in non-consideration for the posted position(s). RESUME: You must meet the basic qualification requirements for the position being filled, including any positive education requirements and/or selective placement factors. All applicants must submit a resume showing work schedule, hours worked per week, dates of employment, and duties performed. Your resume must provide specific details as to how your experience meets the qualifications for the posted position(s). When describing your experience in your resume, please be specific; we will not make assumptions regarding your experience. Ensure that your resume includes the grade (if you are a current or previous federal employee) and month, day, and year that you began and ended each position held. Without this information, the experience gained while in that position may not be credited toward meeting the qualifications requirements. The resume should indicate if the work is full-time or part-time. Part-time work is prorated (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience). Experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. You resume must provide context and sufficient detail of your experience. Failure to provide details will result in an ineligible rating. Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. For additional information see: What to include in your resume. TRANSCRIPTS: Unofficial transcripts from an accredited college or university recognized by the U.S. Department of Education are acceptable to verify that you meet Recent Graduate Program eligibility and specified qualifications requirements. You must submit a legible copy of transcripts or list of college courses with your name, school name, credit or semester hours, major(s), and grade-point average or class ranking. Copies of degrees, certificates, and diplomas are not considered acceptable documents to determine Recent Graduate Program eligibility. Note: Your transcripts must show the date the degree was conferred. If you have recently graduated or will soon graduate and the date the degree is conferred is not yet on your transcript, your transcript must be accompanied by a letter from your educational institution (e.g., a letter from the Registrar, Student Counselor, Dean of College, etc.) verifying your degree completion and the date of completion in order to be acceptable. Failure to provide transcripts with proper accompanying documentation may result in non-consideration for this position. Foreign Education: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is your responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services. Applicants selected for the position must provide an official transcript(s) including the date the degree or certificate was conferred prior to the effective date of their appointment. VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15) and the required documentation specified on the reverse of the SF-15. Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department

Keywords: Social Security Administration, Conroe , Social Insurance Specialist (claims Specialist)(pathways-recent Grad), Other , Conroe, Texas

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