Overnight Member Services Representative
Company: Planet Fitness
Location: Conroe
Posted on: March 16, 2023
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Job Description:
Job Summary The Overnight Closer (Member Services
Representative) will be responsible for creating a positive member
experience by providing a superior level of customer service to
Planet Fitness members, prospective members and guests. You will
also be responsible for closing that day's shift for that business
day as well as creating an accurate bank deposit. Essential Duties
and Responsibilities * Greet members, prospective members and
guests, providing exceptional customer service. * Handle all front
desk related activities including: * Answer phones in a friendly
manner and assist callers with a variety of questions. * Check
members into the system. * New member sign-up. * Take prospective
members on tours. * Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and
professional manner and elevate to Manager as needed. * Assist in
maintaining the neatness and cleanliness of the club. * Close shift
for that business day by balancing out the cash drawer, generating
daily reports, and double checking each days enteries. * Create a
bank deposit for next day. * Assist in maintaining the neatness and
cleanliness of the club. Qualifications/Requirements * Customer
service background preferred. * Basic computer proficiency. * A
passion for fitness and health. * Upbeat and positive attitude! *
Punctuality and reliability is a must. * Exceptional customer
service skills; able to interact in a positive and professional way
with members and co-workers, exceeding the member's expectations. *
Strong listener with the ability to empathize and problem solve. *
Demonstrate diplomacy in all interactions while using appropriate
behavior and language. * High School diploma/GED equivalent
required. * Must be 18 years of age or older. Physical Demands *
Continual standing and walking during shift. * Continual talking in
person or on the phone during shift. * Ability to work 3rd shift
(overnights). * Must be able to occassionally lift up to 50 lbs. We
are an equal opportunity employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. JOIN
THE CLUB. Enhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team! Our member
mission says it best: our product is a tool, a means to an end; not
a brand name or a mold maker, but a tool that can be used by
anyone. To use our product, members need to feel inspired and
motivated. That's where you come in. If you're looking for a place
where you can make a difference in a customer's life, you've found
it. Come to add your mojo to the Judgement Free Zone, but stay for
the feeling that you're making a difference on our Planet. TO FIND
YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees
at a franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness, Conroe , Overnight Member Services Representative, Other , Conroe, Texas
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