Technical Support Specialist

Company: Five Below
Location: Conroe
Posted on: May 12, 2022

Job Description:

Technical Support Specialist
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they ll tell you there s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Job Responsibilities:

• Responsible for working the ticket queue
  
• Responsible for managing and configuring of on-site equipment (laptops, handhelds, printers, scanners, etc)
  
• Ensure targets outlined by the Service Level Target (SLT) and KPI's are achieved
  
• Act as a primary point of contact for your assigned location during business hours
  
• Perform back-fill capabilities for other sites.
  
• Identify productivity enhancements and offer recommendations.
  
• Assist in the development of technical documentation.
  
• Take the lead on projects/work streams related to the use of Distribution Center IT systems.
  
• Rotating after hours on-call support for all sites required
  
• Other duties as assigned
  Qualifications:
  
  • Prefer 4-8 years hands-on experience with hardware and software. Experience in a warehouse environment a plus.
    
  • Experience with ticketing systems preferred.
    
  • Working knowledge of Windows 10, Office 365, Windows CE, Linux and warehouse management systems
    
  • Solid understanding of PCs, Zebra thermal printers and handheld scanning devices.
    
  • Experience using a mobile device management platform (Avalanche, Intune)
    
  • Must understand networking concepts such as cabling types, IP addressing, and wireless troubleshooting
    
  • Strong communication and organizational skills are essential.
    
  • Must be friendly, outgoing, accommodating and patient while working with end users who are in a stressful warehouse environment and need urgent assistance.
    
  • Ability to demonstrate troubleshooting skills, think analytically while working in a fast paced dynamic and growing IT environment and the flexibility to work with a wide range of technologies.
    
  • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items in a timely fashion. Must be highly organized.
    
  • Industry certifications such as A , Network , MCP, MCSE, or CCNA a strong plus.
    
  • Ability to lift 50lbs required
    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    
    Five Below is an Equal Opportunity Employer.
    
    

Keywords: Five Below, Conroe , Technical Support Specialist, Professions , Conroe, Texas