Front Desk Agent
Company: Aimbridge Hospitality
Location: Conroe
Posted on: April 6, 2021
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Job Description:
Front Desk Agents are responsible for greeting and registering
the guest providing outstanding guest service during their stay and
settling the guest's account upon completion of their stay. Primary
responsibilities include: registering guests making and modifying
reservations hotel operator and concierge duties. Providing
attentive courteous and efficient service to all guests prior to
arrival and throughout their stay while maximizing room revenue and
occupancy. QUALIFICATIONS: --- High School diploma or equivalent
required; College course work in related field helpful.---
Experience in a hotel or a related field preferred.--- Possess a
positive and upbeat personality with a desire to deliver
outstanding customer service to our guests.--- Demonstrate the
ability to multi-task be detail-oriented and be able to problem
solve in order to effectively deal with internal and external
customers.--- Must be able to convey information and ideas
clearly.--- Must be able to evaluate and select among alternative
courses of action quickly and accurately.--- Must work well in
stressful high pressure situations.--- Must be effective in
handling problems in the workplace including anticipating
preventing identifying and solving problems as necessary.--- Must
be effective at listening to understanding and clarifying the
issues raised by co-workers and guests.--- Must be able to work
with and understand financial information and data and basic
arithmetic functions.--- Ability to perform numerical operations
using basic counting adding subtracting multiplying and dividing---
Ability to read comprehend and write simple instructions and/or
short correspondence and memos--- Ability to use logic to define
the problem collect information establish facts draw valid
conclusions interpret information and deal with abstract variables
for unique or unfamiliar situations--- An operational knowledge of
Microsoft Office suite--- Must be willing and have the ability to
work a varied schedule that may include evenings nights weekends
and holidays--- Holds an understanding of hotel products and guest
services (i.e. lifestyle full service resort etc)--- Ability to
participate in the creation of an enjoyable work environment
RESPONSIBILITIES: --- Approach all encounters with guests and
associates in a friendly service oriented manner.--- Maintain high
standards of personal appearance and grooming which include wearing
the proper uniform and name tag when working (per brand
standards).--- Maintain regular attendance in compliance with
Aimbridge Hospitality standards as required by scheduling which
will vary according to the needs of the hotel.--- Comply at all
times with Aimbridge Hospitality policies standards and regulations
to encourage safe and efficient hotel operations.--- Greet and
welcome all guests approaching the Front Desk in accordance with
Aimbridge Hospitality standards; maintain a friendly and warm
demeanor at all times.--- Maintain proper operation of the
telephone switchboard and ensure that all Aimbridge Hospitality
performance standards are met.--- Handle requests for information
mail and messages in an efficient and courteous manner.--- Answer
guest inquires about hotel service facilities and hours of
operation.--- Answer inquiries from guests regarding restaurants
transportation entertainment etc.--- Establish and maintain good
communications and team work with fellow associates and other
departments within the hotel.--- Be aware of all rates packages and
special promotions; Be familiar with all in house groups; Be aware
of closed out and restricted dates.--- Obtain all necessary
information when taking room reservations and follow rate quoting
scenario.--- Be familiar with all Aimbridge Hospitality policies
and house rules as well as hospitality terminology.--- Have
knowledge of and assist in emergency procedures as required.---
Handle check-ins and check-outs in a friendly efficient and
courteous manner.--- Fully comprehend and be able to operate all
relevant aspects of the Front Desk computer system.--- Ensure
logging and delivery of packages mail and messages as needed to
guests and meeting rooms.--- Use proper two-way radio etiquette at
all times when communicating with other associates.--- As needed
deliver guest items such as luggage newspapers messages packages
amenities or other items requested by guests or team members---
Maintain an up to date working knowledge of all property amenities
as well as any special events local area attractions and things to
do around the hotel.--- Perform other duties as assigned which may
include but is not limited to the following: helping coworkers in
other areas of the hotel maintaining a clean and organized work
area and overall cleanliness and safety throughout the hotel and
grounds The extended-stay hotel will be five stories and feature
148 rooms ranging from studios to one- and two-bedroom suites with
fully equipped kitchens. Other amenities will include several
multipurpose areas, a fitness room, a pool and an H Bar, which will
offer craft cocktails and freshly prepared meals. Explore new
opportunities with Aimbridge Hospitality. As the global leader in
third-party hotel management, our growing portfolio represents
1,400 hotels in 49 states and 20 countries, from top international
lodging brands to luxury hotels, destination resorts and lifestyle
hotels. Our 60,000 associates around the globe are passionate about
serving our guests and driving exceptional results, and thrive in a
culture where everyone is inspired to be the best. Join a world of
possibility with Aimbridge Hospitality. After an initial waiting
period, those hired into full time positions are eligible for a
competitive benefits package that includes the following: ---
Medical, Dental, and Vision Coverage--- Short-Term and Long-Term
Disability Income--- Term Life and AD&D Insurance--- Paid Time
Off--- Employee Assistance Program--- 401k Retirement Plan
Associated topics: beach, bellstand attendant, club, front desk,
hostess, luggage, madison, rapids, resort, sheraton
Keywords: Aimbridge Hospitality, Conroe , Front Desk Agent, Sales , Conroe, Texas
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