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Customer Service Representative

Company: Tachus, LLC
Location: Conroe
Posted on: January 12, 2022

Job Description:

Tachus LLC (" Tachus ") is seeking an outstanding individual to fill the role of Customer Service Specialist. This role is responsible for delivering our vision and building relationships with our customers in a call center environment. This position requires you to demonstrate leadership skills and genuine interest in contributing to the Tachus culture. You'll be supporting the needs of potential customers while maintaining the trust of our existing customers and communities.

Do you have experience working in a high-volume call office? Are you someone who loves to connect with people, can provide excellent customer service, and can work in a fast-paced environment...then this may be the ideal opportunity for you!

What You'll Do
Manage customer relationships, onsite, in an inbound/outbound call center
Work in a fast-paced environment that requires accuracy
Use critical thinking while multi-tasking, system swapping, and reaching resolutions in an efficient manner
Maintain a positive environment, in a diverse work culture, with co-workers and customers
Respond to customer e-mails, calls, and tickets
Diffuses customer escalation issues
Troubleshoot customer product issues

What You Have:
Excellent verbal and written communication skills
Extremely friendly personality and an ease on the phone
Proven success using Microsoft Office suite
A history of successfully managing customer relationships
The ability to work a schedule that increases during specific seasonal times
The ability to pass a background check and drug screen
The ability to sit for long periods of time
Experience with a CRM system

What You'll Get
Set schedule with a great work life balance
Competitive pay
Health, Dental, Vision; 90% of cost covered by Tachus for employee and 50% covered for dependents
Valuable experience in customer service, support, startups, call centers, and more

Formal Education & Certification:
High School diploma or equivalent
Previous Call Center Experience a plus
Bilingual is a plus

Working Conditions:

Professional call center environment with extensive use of telephone and personal computer. Physical activities include, but are not limited to: climbing, stooping, kneeling, crouching, reaching, standing, walking and lifting up to 30 pounds.

If you meet the above requirements and are interested in working for Tachus, please apply with your resume and cover letter. Please include your salary requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. Starting Pay is based on experience. This is an entry-level, full-time position located in The Woodlands, Texas. Relocation will not be provided

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Keywords: Tachus, LLC, Conroe , Customer Service Representative, Sales , Conroe, Texas

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