Customer Service Representative Position-Houston TX

Location: Houston
Posted on: April 25, 2024

Job Description:

Customer Service Representative Position-Houston TX
 
This is an excellent opportunity for High School Students and New College Graduates!
 
Our company is growing and expanding and we are looking to hire fast learning, up beat and energetic candidates for this position!
 
The successful candidate will be the“front-line” position, providing support to our clients through answering phone calls, trouble shooting to help customers with resolve inquiries related to brokerage accounts, mutual fund accounts, variable annuities, and insurance policies. . This position will also work to resolve any customer issues with orders and to provide world class customer service.
 
JOB DESCRIPTION
 
•Available to answer incoming customer communications which will involve assessing caller's needs, entitling the call through the use of software, analyzing the situation, and offering accurate solutions.
•Respond positively to customer's questions in a timely manner.
•Research customer questions thoroughly to provide accurate information and solutions.
•Overcome customer objections to solve problems and build client brand loyalty.
•Interact with other areas of the business as needed to meet customer needs.
•Maintain a positive attitude and support to Excellence.
•Maintain productivity and quality assurance goals.
•Must follow all program specific guidelines.
•On-time attendance and schedule adherence.
•Provide on the job training for new employees.
 
Essential Knowledge, Skills, and Abilities:
•Excellent interpersonal skills.
•Professional attitude, enthusiastic, and reliable.
•Ability to multi-task.
•Effective written and verbal communication skills.
•Problem-solving skills.
•Ability to learn quickly and adapt to change.
•Ability to multi-task between phone lines or client programs.
 
 
Beneficial Knowledge, Skills, and Abilities:
•Prior customer service experience preferred.
•Technical experience a plus.
 
EDUCATION
High school diploma or GED required.
 
This position offers you:
-Exceptional training and on-going development programs to support your career growth.
-Opportunities for career growth and stability with a Fortune 500 company.
 
**Needs to be available to work flexible schedule, including nights, weekends and holidays **

Keywords: , Conroe , Customer Service Representative Position-Houston TX, IT / Software / Systems , Houston, Texas